Frequently Asked Questions

Sweet answers to your most pressing chocolate questions.

How do you ensure chocolate doesn't melt during shipping?

During warmer months or when shipping to hot climates, we include insulated liners and cold packs in our packaging to ensure your chocolate arrives in perfect condition.

Are Bixby Chocolate products organic and non-GMO?

Yes, we take pride in being Maine’s first organic chocolate manufacturer. Many of our products are USDA Organic certified, non-GMO, and crafted with ethically sourced ingredients.

Do you offer vegan or dairy-free options?

Absolutely! We offer a wide selection of vegan-friendly dark chocolates and dairy-free treats. Please check the 'Vegan' category on our website for all available options.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact us within 48 hours of delivery for a replacement or refund.

Can I include a personalized gift message with my order?

Yes, you can add a custom message during the checkout process. We will include a printed note with your gift to make it extra special.

How should I store my chocolate for maximum freshness?

Chocolate is best stored in a cool, dry place between 60-70°F (15-21°C). Avoid refrigeration if possible, as it can cause 'bloom' or condensation that affects the texture.