Returns & Exchanges
At Bixby Chocolate, we strive for perfection in every bite, but due to the perishable nature of our artisan confections, we cannot accept returns once products have shipped. If your order arrives damaged or fails to meet our quality standards, please contact us within 7 days for a replacement or store credit.
Inspect Your Order
Upon arrival, carefully examine your chocolate for any signs of heat damage or shipping-related issues to ensure quality.
Document Issues
Take clear photographs of the damaged product and the exterior shipping packaging to help us process your claim quickly.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you collected.
Receive Resolution
Our team will review your request and issue a replacement shipment or a refund for the affected items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing